ArcaneBet Privacy Policy

At ArcaneBet Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit, register, or play at Arcane Bet Casino, including through our website, our mobile platform, or the ArcaneBet app. By creating an account or continuing to use our services, you agree to the practices described below.

Who We Are

ArcaneBet is owned and operated by TH Gambling N.V. (registration number 146982), a company incorporated under the laws of Curaçao, with substance located at 6 Telamonstraat, Willemstad, Curaçao. We operate under license OGL/2024/1468/1024, issued by the Curaçao Gaming Control Board. Our company operates more than one brand, and player data collected by each brand is kept in a separate database. This means that account closures, deposit limits, and self-exclusions you request only apply to the Arcane Bet Casino account on which they are made, and not automatically to any other brand we may operate.

Information We Collect

When you register for an Arcane Bet account or continue using our online casino, we collect several categories of information to run our services, comply with our licensing obligations, and provide you with the best possible experience.

• We collect identity information such as your name, date of birth, address, and government-issued identification for verification purposes.
• We collect contact details, including your email address and phone number, so we can reach you regarding your account, support requests, or promotional communications such as an ArcaneBet bonus code or ArcaneBet no deposit bonus offer.
• We record your gaming activity, including deposits, withdrawals, wagers, and bonus usage, to manage your account and calculate loyalty rewards.
• We collect payment information necessary to process transactions through our supported deposit and withdrawal methods, including card payments, e-wallets, bank transfers, and cryptocurrency processed via our crypto partners, since Arcane Bet Casino operates as an ArcaneBet crypto casino option alongside traditional currencies.
• We gather technical data such as your IP address, device type, browser, and login history whenever you access ArcaneBet casino login pages, whether through our website or the ArcaneBet casino mobile login screen.

Information From Third Parties

We may receive information from identity verification providers, payment processors, and fraud-prevention services. Third-party entities may be used to process payments on our behalf, and we require these providers to handle your data securely and only for the purposes we authorize.

How We Use Your Information

We use the data we collect to operate ArcaneBet Casino responsibly and to deliver the features you expect from our online casino.

• We use your information to verify your identity and confirm you meet our eligibility and age requirements before you can complete an ArcaneBet casino sign up.
• We use your data to process deposits and withdrawals, including any ArcaneBet casino withdrawal request, and to detect suspicious or fraudulent activity.
• We use your contact information to send you service updates, account notifications, and, where you have consented, marketing communications such as details of an arcane bet deposit bonus, arcane bet free spins offer, or updates related to our loyalty program.
• We analyze gameplay data to personalize your experience, including tailored promotions and VIP benefits offered through our Loyalty System.
• We use technical and behavioral data to improve the performance and security of our platform, whether you play through the ArcaneBet casino online interface or our dedicated ArcaneBet app.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning players, remember your preferences, and keep you securely logged in between visits to the ArcaneBet casino login page. Cookies also allow us to measure the performance of our promotions, understand which games are most popular, and improve navigation across desktop and mobile versions of our site. You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of Arcane Bet Casino.

How We Share Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

• With payment processors and banking partners required to complete deposits and withdrawals across the methods we support.
• With regulatory authorities, including the Curaçao Gaming Control Board, where required by our licensing obligations.
• With fraud prevention and identity verification services to protect the integrity of our platform.
• With affiliated service providers who support our marketing, analytics, or customer support functions, including our live chat and support ticket portal.
• With law enforcement agencies where legally required, such as in response to a valid legal request.

Data Security

We are committed to protecting your data through industry-standard security measures, including encryption of sensitive information, restricted internal access, and continuous monitoring for unauthorized activity. While we take significant steps to secure your data, no online transmission method is completely secure, and we encourage you to use a strong password and keep your login credentials confidential when accessing your account, whether through the ArcaneBet casino login page or the ArcaneBet casino mobile login option.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with our legal, regulatory, and anti-fraud obligations. Financial records related to deposits, withdrawals, and bonus activity, including any ArcaneBet bonus or ArcaneBet no deposit bonus codes redeemed, are kept in accordance with the retention periods required under our Curaçao license.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection standards.

Multi-Brand Operations

As noted above, our company operates several gaming brands in addition to Arcane Bet Casino. Each brand maintains its own separate player database. This means preferences, limits, or exclusions you set on your ArcaneBet account do not transfer automatically to any other brand under our ownership, and vice versa.

International Players and Data Transfers

ArcaneBet Casino serves players primarily in Canada, along with other supported regions including New Zealand, Ireland, Norway, Finland, Austria, Italy, Brazil, Mexico, Chile, Colombia, Peru, and Argentina. Because we operate internationally, your data may be processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any transfer of personal data is handled with a comparable level of protection to that described in this policy.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Arcane Bet Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat and email. You can also reach us through the following channels:

• Email: contact@arcanebet.com
• Phone: +31 6 44 28 36 07
• Support Ticket Portal: support.ezygaming.io/support/arcanebet

We are here to help with any privacy-related concern, whether it involves your account data, an ArcaneBet casino review request for information, or general questions about how we protect your personal information while you enjoy our online casino.